Water Pilferage Violation Settlement

Apprehended Water Pilferage Violators such as;
1. Illegal Connections / By Pass Connections
2. Unauthorized Reopening of Disconnected Service Line
3. Tampering
4. Use of Detachable Gadgets to Alter Meter Reading

Should settle their act of violation within a given period of time at BWD Office

Step	Concessionaire	Service Provider	Duration of Activity	Fee	Person In Charge	Form
1.	Ask for direction where to settle water pilferage violation	Assist Concessionaire Accordingly	1 minute		Guard at Post
2.	Approach assigned officer and state the purpose of visit Present the notice of violation issued by apprehending field officer Take I and I report form	Determine the kind of violation committed Explain the gravity of the violation Prepare and issue I and I report (duplicate copy) Endorse client to assigned officer for fine charge assessment	10 – 15 minutes		Customer Service Officer – A	Notice of violation and Inspection and Investigation Report Forms
3.	Present the notice of violation together with the Inspection and Investigation Report Forms issued by the CSO – A Take fine charge assessment form	Assess fine charge defending on the kind of violation and the CSO-A recommendation in accordance with the existing policy Prepare and issue fine charge assessment form	10 – 15 minutes		Division Manager – C	Fine Charge Assesment Form
4.	Present Fine Charge Assessment Form	Prepare & Issue Order of Payment	1- 5 minutes	As Stated		Order of Payment
5.	Present Order of Payment fine charge assessment form Hand in payment for the assessed fine charge	Accept payment for the assessed fine charge	1- 2 minutes	As per fine charge assessed amount	Cashier- A	O.R.

Bocaue Water District