SCHEDULE of AVAILABILITY of SERVICE : Monday to Friday 8:00 AM – 5:00 PM

You may file complaints for NO WATER, DIRTY WATER, BUSTED SERVICE LINE BEFORE METER, METER LEAK, LOST METER.

  • Who may file a complaint : Registered active concessionaire of the BWD
  • All complaints shall be acted upon the next working day of filing.
StepConcessionaireService ProviderDuration of ActivityFeePerson In ChargeForm
1.Ask for direction / Get number to file the complaintAssist Concessionaire Accordingly1 minuteGuard at Post
2.Approach the assigned personnel and state complaint intensionDetermine client`s complaint5 minutesCustomer Service Assistant – BService Request and Maintenance Order Forms

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